Faculty Support Center

From TeachToolsWiki

1 What is this?
2 Why would I use this?
3 Who is using this?
4 How do I use this?
5 Where can I find additional resources?
6 Where can I get help?

What is this?

The Faculty Support Center (McEwen 215) is the primary support shop for Faculty Computing Services. This is where we take your phone calls and answer your email or respond to your AIM chat. This is where faculty can consult with us or use higher-end hardware or software.

Why would I use this?

If you want to do multimedia creation and you want some help or you just want to use some beefier computers, this is the place. We have specialized equipment, such as 35mm slide scanners or a hookup to allow us to digitize audio from 33 RPM albums. The room is staffed with professional instructional technologists as well as knowledgeable and friendly student staff. Plus, if you visit us, you can get out of your office for a few minutes. Sometimes there is food.

Here are a list of resources available to you in our Support Center:

Technology Production Center - we can help you digitize almost all analog materials and media.
Opscan Scanning - You can self score your brown and blue bubble test sheets and receive an item analysis report of each test.
Hardware - We have high end IBM's and Mac Pro's attached to high quality color printer and a double-sided black and white printer. Also available are scanners that you use to scan your own materials.
Loan Outs - You can borrow one of our many camera's, video cameras, or audio recorders for special projects.

Who is using this?

Hundreds of Hofstra faculty call, email, or visit the Support Center each year to pick up their assigned laptop, get a quick Blackboard problem solved, or do some multimedia work, among other questions and projects.

How do I use this?

The Faculty Support Center is open 9 a.m. to 10 p.m. Mon-Thu, and 9-5 Fri. You can email us at fcshelp (at hofstra.edu), phone us at 516-463-6894, or IM us (we are hofstrafcs on AIM). The 6894 number is a Faculty Hotline. Classroom emergency calls are always routed to this number as well.

Where can I find additional resources?

You're looking at them! This wiki contains a lot of information about the types of resources available to you and supported at the Faculty Support Center.